ACE Micro Careers

ACE Micro has an immediate opening for a Dynamics 365 Business Central Consultant. This individual will report to the VP of Operations and will be a member of the ERP solution delivery team for projects and support.

Qualifications:
The candidate must possess or demonstrate an aptitude in the following:

• Accounting, business, economics, or similar field – bachelor’s degree is preferred but experience matters most
• Specific knowledge of D365 Business Central (BC) specifically in Finance, Distribution, Warehousing, and light Manufacturing
• 2+ years D365 BC implementation consulting experience in a consulting firm or professional services firm
• Knowledge of D365 BC associated 3rd party ISVs is beneficial
• D354 Business Central Functional Consultant certification (MB-800) a plus
• Knowledge of and experience with Power Platform is a plus

Role:
The candidate must be able to demonstrate the following:

• Comfortable meeting with clients and prospects to help with discovery, solution architecture, design and development, testing, training and go-live
• Mapping client requirements with BC application functionality and identifying third party solutions or creative workarounds when necessary
• Identify potential solutions to business problems using Microsoft Dynamics 365 Business Central and supporting applications
• Experience preparing for and presenting recommended solutions to new, existing, and potential clients
• A commitment to excellent customer service
• Ability to self-start and work independently as well as part of a team. interpersonal skills, including the ability to quickly build rapport with both customers and suppliers
• Ability to work remotely with good time management skills
• Ability to multi-task and take on multiple projects and/or support cases
• Ability to analyze business processes
• General understanding of the Microsoft suite of business solutions, specifically Dynamics 365 Business Central associated third-party applications
• Gathering and documenting client requirements
• Training client personnel on the use and administration of BC
• Develop and maintain relationships with clients, interact with the client project team regarding task status

Advancement:
Future growth in this position would include:

• Performing gap analysis between out-of-the-box delivered functionality and client’s requirements
• Developing high level project work plans
• Learning project methodology techniques and documentation (waterfall, agile)
• Managing individual and team budgets and scope of work
• Leading client meetings or facilitated strategy sessions
• Developing integrations and data conversions for Microsoft Dynamics 365 BC
• Assisting with internal company training events, webinars, and creating blogs
• Continuing to increase your knowledge of the products ACE supports and achieve required Microsoft certifications

Location:
ACE Micro is a remote organization.

Compensation:

• Base Salary: Compensation based on experience
• Commission: Billable and non-billable utilization based
• PTO
• 7 Paid Holidays
• Health Insurance
• Life Insurance

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The Client Success Manager is responsible for ACE Micro, LLC client satisfaction, as well as up-sell and cross-sell opportunities. The individual in this role will be assigned their own clients to manage. This role reports to the Vice President of Business Development.

Role

• Serve as the lead point of contact for all assigned client accounts
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts, client stakeholders and executive sponsors
• Negotiate contracts and close agreements to maximize profits and meet/exceed delivery expectations
• Liaise with clients on a consistent basis by online meeting, telephone and email.
• Use the internal CRM tool to track appointments and communication notes for each client.
• Ensure effective communication of existing product updates and new products available.
• Works closely with the operations team to facilitate the delivery of projects and support through consistent communication between the lead resources and/or project managers
• Is a point of escalation when/if issues, arising on an assigned account, cannot be resolved within the Operations team.
• Develop new business with existing clients and/or identify areas of improvement to meet and support the clients’ internal initiatives.
• Prepare reports for scheduled client account reviews. Provide results to Senior Management as requested.
• Assist with challenging client requests or issue escalations as needed
• Maintain product and solutions knowledge by engaging in sales workshops, blogs, notifications, and webinars on the products offered by ACE Micro and their appropriate use.
• Maintain the required certifications needed by ACE Micro associated to the products offered by ACE Micro.
• Collaborate with the sales team to identify and grow opportunities within territory and/or specific accounts
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

Qualifications

• Bachelor degree
• 5+ years of industry experience in sales/business development
• 2+ years in the Microsoft Dynamics ecosystem with specific knowledge of D365 Business Central (BC), CE and Dynamics GP
• Knowledge of Power Platform
• Knowledge BC and GP associated 3^rd party ISVs

Compensation

• Base salary: TBD
• Commission: TBD
• PTO: Negotiable
• 7 Paid Holidays
• Health Insurance
• Life Insurance